1. One payment, one year
Supporter is a single $25.00 USD purchase for one year from the purchase date. There is no subscription, recurring charge, or automatic renewal to cancel. At expiry, your account returns to Free unless another valid grant applies; your tools and saved data remain. Checkout is currently disabled.
2. Refund requests
You may request a full refund within 14 calendar days of payment by emailing support@perfectshelf.app or using Contact support. Include your registered email and transaction or receipt identifier. Never send a full card number or Steam password.
Eligible requests are ordinarily approved unless there is evidence of fraud, abuse, or repeated misuse. Duplicate, incorrect, or unauthorized charges will be investigated and corrected. After 14 days, payments are non-refundable except where required by law or approved to correct a service or billing failure. Unused time does not automatically qualify for a prorated refund; we will review service closure or other exceptional circumstances, subject to mandatory consumer rights.
3. Processing and account access
PerfectShelf arranges approved refunds through the payment processor to the original payment method. Bank and card-network timing may delay receipt. Taxes and currency conversion follow applicable law and the processor’s process.
A full refund revokes only the Supporter grant funded by that purchase. Another valid grant may continue Supporter access. Otherwise, your account becomes Free, with manual refresh available once every rolling 24 hours. Your shelf, Planner, sharing tools, curation, banners, and saved data remain available. A partial refund, if offered, will state its effect on access before approval.
4. Service changes and mandatory rights
Purchased Supporter status lasts for one year from purchase. Features and refresh schedules may evolve as described in the Terms. Please contact support about a material service reduction or closure affecting your purchase.
Nothing in this policy limits chargeback rights, withdrawal rights, statutory guarantees, or other consumer protections that cannot be waived where you live. Mandatory law controls if it conflicts with this policy.
5. Contact
Payment and refund questions: support@perfectshelf.app. Stripe is selected for US-only paid checkout, which is not connected yet.